Outsurance
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Outsurance Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Outsurance has 2.4 star rating based on 23 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Outsurance to a friend or colleague.
- Rating Distribution
Pros: Professional and efficient, Reliable, Support from matheys an assessor.
Cons: No ready customer service email on login, Are dishonest, Are thieves.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Outsurance has 2.4 star rating based on 23 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Outsurance to a friend or colleague.
- Rating Distribution
Pros: Professional and efficient, Reliable, Support from matheys an assessor.
Cons: No ready customer service email on login, Are dishonest, Are thieves.Recent recommendations regarding this business are as follows: "If you need to communicate by email and not by phone, you will need a better insurance company", "Don't hesitate and join Outsurance", "Verify the email address by asking to be emailed. Request a written agreement as a backup.", "Ask the person to send an email to verify if its not fake and for them to confirm what they said verbally by email.", "My daughters case was investigated and it was found that the towing contractor damaged her car whilst towing. After showing management the before and after photos, they agreed to pay the claim, with only the glass excess applying and not the full excess as previously. I was impressed with the speed that the complaint was resolved.".
Most users ask Outsurance for the refund as a solution to their issues.
Review authors value the most Billing Practices and Location. Consumers are not pleased with Diversity of Products or Services and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Outsurance Reviews
"Assessor contact delays"
My daughter's car was assessed and the quote was inflated. But i could not get the assessor to call me back User's recommendation: My daughters case was...
"No communication / unresolved issue"
I'm appalled by the non- communication from Outsurance regarding our plumbing claim. Our claim number is 36710****. I also have a call ref number, 14027****....
Durban, Kwazulu-Natal
Hi please be advised that due to fianacial constraint I had to cancel one of my insurances that was Outsurance.Thanks
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Refuse to Fix My Vehicle
Preferred solution: Fix My Vehicle as soon as possible
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Horrible Service
Company fixed the issue and I have been provided with apology. They apologized and assured me that it wouldn’t happen again
I managed to get my bank to reverse both STOP ORDERS. Outsurance... I want nothing to do with you in the future!
- Zero pros at this point
- Are thieves
- Are dishonest
Preferred solution: Full refund
User's recommendation: Stay away from Outsurance
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Dishonest customer service complaint
- Reliable
- Professional and efficient
- Expensive car insurance
Preferred solution: Full refund
User's recommendation: Verify the email address by asking to be emailed. Request a written agreement as a backup.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Johannesburg, Gauteng
Dishonest service
User's recommendation: Ask the person to send an email to verify if its not fake and for them to confirm what they said verbally by email.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cape Town, Western Cape
No communication / unresolved issue
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Additional vehicle to be insured
- No email to contact them
User's recommendation: If you need to communicate by email and not by phone, you will need a better insurance company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
George, Western Cape
Assessor contact delays
They were good and gave answers to queries confidently
User's recommendation: My daughters case was investigated and it was found that the towing contractor damaged her car whilst towing. After showing management the before and after photos, they agreed to pay the claim, with only the glass excess applying and not the full excess as previously. I was impressed with the speed that the complaint was resolved.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brighton, Brighton And Hove
Increase in premium of 25% after no claims and unable to contact them
User's recommendation: Shop around
Centurion, Gauteng
Review the current status of all my insurances policies
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Premium payment
Preferred solution: Just needed to pay this months premium with alternative method for this month only.
Pretoria, Gauteng
Overall experience
User's recommendation: Don't hesitate and join Outsurance
Poor service
Preferred solution: Deliver product or service ordered
User's recommendation: No Don't join this insurance look for another one
Thank you for the warning
Insurance Expert Talks
Exposed: Types of Insurance Scams and Fails
The insurance fraud: What is insurance fraud? What are the worst cases? How insurance fraud is discovered? How to protect yourself from an insurance scam? In this video, Charles R. Gallagher, an attorney, exposes the most common insurance fraud examples.
Charles R. Gallagher, an attorney and managing partner with Gallagher & Associates. His practice focuses on insurance litigation, foreclosure defense and consumer law.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Davao City, Davao
Bad Bad
Preferred solution: Full refund
User's recommendation: No don't take policy with this company they bad
Complaining
Preferred solution: Apology
User's recommendation: I'm not here to solve your problems
Scary!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Unsatisfied service...
User's recommendation: they are not the cheapest...
About
Outsurance Insurance Company Limited specializes in insurance products. The company was founded in 1994. Its headquarters is based in Centurion, South Africa. Outsurance Insurance Company Limited is a subsidiary of Rand Merchant Insurance Holdings Limited. The company cooperates with individuals and businesses in South Africa, Australia, Namibia, and New Zealand. It offers business, home, and car insurance products. Customers can also insure life including disability, critical illness, retrenchment, and death. They can get cash bonuses. Quote is provided free of charge. Outsurance Insurance Company provides OUTsurance application for Apple, Android and Windows operating systems. Roadside emergency assistance is possible 24/7. The company accepts credit cards.
Outsurance is ranked 93 out of 1820 in Insurance category
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Good day, thank you for bringing the matter to our attention. We apologise for the disappointing service experience. Please email us your policy or ID number in order to trace the policy detail to feedback@***.co.za Regards, The OUTsurance team
Wow , that is scary . I think I should refrain from using them as an insurance